FAQs

General

Our goal was to develop the next generation of stationary bikes while giving you, your family and friends the flexibility to use your favourite devices to enjoy the optimal fitness experience. We utilized Bluetooth technology to design the Connect bike to be the most advanced, well build and best value smart stationary bike available. Combined with our App, the Echelon Experience available on your favourite devices, will give you access to the best instructors, motivating workouts and a community of riders to help you reach your goals fast.

The bike comes with a 1 year limited warranty. 

Echelon® warrants this product is free of manufacturing defects. Should any such defect develop or become evident within one year from the date of purchase, Echelon® will replace the entire product or, at its option, repair or replace the defective part(s) without charge.

Contact Echelon® customer service on +971 4 323 3232 or at echelon@globalshopdirect.com.au to determine whether it is necessary to return the unit.

This warranty is void if damage or malfunction is due to abuse or failure to operate the product in accordance with instructions and on recommended electrical current.

To manage your Echelon Fit account, including upgrading, cancelling, editing your profile, and more, visit https://member.echelonfit.com/login and watch the steps in this video to see how you can manage your Echelon fit account:

https://youtu.be/wVy2V9DQ2jI

Yes you may cancel your subscription at any time. We will stop billing at the end of the current period for your plan.

You can cancel your subscription via the Echelon Member Portal: https://member.echelonfit.com/login

IMPORTANT:

If you do not cancel your subscription at least 24 hours prior to your subscription renewal date, your plan will auto renew for the same period of time as your current plan (E.g. 1 Year Subscription Plan will renew for another 1 Year).

You may receive email notifications, correspondence or talk to customer service from Me Fit Pro.
Me Fit Pro are the official licensed distributor of Echelon Products in the GCC Region.

We know you are excited about your new Echelon.

If you ordered the connect bike from Echelon, we will in most cases ship within 24-48 hours. We try our best to get orders shipped asap. Your bike will be shipped via Direct Freight Express so you will need to be home to sign for it.

Every product is satisfaction guaranteed and may be returned within 30 days of delivery date as long as it is in brand new condition (including but not limited to scratches or dents) and it also must be returned in the original box with the user manual and charger. The customer is responsible for shipping the products back. All returns require an authorisation number. Please email us to initiate your return at echelon@globalshopdirect.com.au

Congratulations on your journey to better health! Consult with your doctor before starting any new exercise program. Our Echelon™ Fit App instructors will help guide your way. We recommend starting with beginner classes and work your way up.

If your equipment requires you to bring your own device then you will also need to download the Echelon Fit App on that device from the appropriate App Store. (Apple or Google Play).

Yes.

Echelon Fit App

Go to either the Apple App Store or Google Play Store and type in "Echelon Fit" and look for our logo on a black background.

For Chromecast on your Android device:

1: Plug in the Chromecast into your TV. You will notice a screen appear that lists a WiFi network.

2: Simply swipe down on your screen and tap screen mirroring from the quick settings menu, then select the Chromecast WiFi network that pops up. This will mirror your entire device.

3: Once your screen is mirrored, login to the Echelon app and play a class or ride.

For your iOS device on your Apple TV or AirPlay 2-compatible smart TV:

1. Connect your iOS device to the same Wi-Fi network as your Apple TV or AirPlay 2-compatible smart TV.

2. Open Control Center:

- On iPhone X or later or iPad with iOS 12 or later: Swipe down from the upper-right corner of the screen.

- On iPhone 8 or earlier or iOS 11 or earlier: Swipe up from the bottom edge of any screen.

3. Tap Screen Mirroring.

4. Select your Apple TV or AirPlay 2-compatible smart TV from the list.

5. If an AirPlay passcode appears on your TV screen, enter the passcode on your iOS device.

NOTE:

Your TV uses your iOS device's screen orientation and aspect ratio. To fill your TV screen with the mirrored iOS device screen, change your TV's aspect ratio or zoom settings.

To stop mirroring your iOS device, open Control Center, tap Screen Mirroring, then tap Stop Mirroring. Or press the Menu button on your Apple TV Remote.

If you have a Google Chromecast device

You can use a number of third-party apps that will mirror your iOS device's screen to a Chromecast such as Mirror for Chromecast.

Cadence: How fast you are pedaling. It is measured in RPM’s (rotations per minute) Your instructor might suggest a cadence but it is always up to you. Do not pedal over 120 RPMS as this could potentially be unsafe. If you are able to pedal over 120 RPMs, you should increase your resistance.

Resistance: Your Connect bike has resistance levels of 1-32 (bike needs to be connected to app to see your resistance level). It is adjusted by turning the resistance knob on the frame of the bike. Turn to the right to increase and to the left to decrease. For example, if your instructor suggests that you are on a “hill”, you would turn your resistance knob to the right. For a recovery or a flat road you would turn your resistance to the left.

Output: How much effort you are putting into the class. You increase your output by increasing your cadence or resistance, or a combination of both.

Calories: We all know what these are! Your calorie burn will increase as your output increases.

If you prefer to not look at any or all of these numbers during your ride, simply swipe down on the box and that particular display will disappear.

Software: Requires iOS 9.0 or later, but the device needs the ability to update to the latest version of the APP.

Compatible with iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
iPad (5th generation), iPad Wi-Fi + Cellular (5th generation),
iPad (6th generation), iPad Wi-Fi + Cellular (6th generation),
iPad Air, iPad Air Wi-Fi + Cellular,
iPad Air 2, iPad Air 2 Wi-Fi + Cellular,
iPad mini 2, iPad mini 2 Wi-Fi + Cellular,
iPad mini 3, iPad mini 3 Wi-Fi + Cellular,
iPad mini 4, iPad mini 4 Wi-Fi + Cellular,
iPad Pro (9.7-inch), iPad Pro Wi-Fi + Cellular (9.7-inch),
iPad Pro (10.5-inch), iPad Pro Wi‑Fi + Cellular (10.5-inch),
iPad Pro (11-inch), iPad Pro Wi-Fi + Cellular (11-inch),
iPad Pro (12.9-inch), iPad Pro Wi-Fi + Cellular (12.9-inch),
iPad Pro (2nd generation 12.9-inch), iPad Pro Wi‑Fi + Cellular (2nd generation 12.9-inch),
iPad Pro (3rd generation 12.9-inch), iPad Pro (3rd generation 12.9-inch), and
iPod touch (6th generation).

Android

Requires Android

6.0 and up. The list is very long, but make sure you can use 6.0. If we are to recommend a tablet, then we would suggest a Samsung Tablet.

We allow up to 5 riders in a household to share a subscription.

There are two ways to add up to 4 family members. Upon entering the app you will be asked “who’s riding today”. Tap add family member and fill in all information requested.

If you are in the app, please tap your name in the upper right corner. Then tap profile, then you will tap the small person icon in the upper right and follow the steps. Once you have done that you can close your app and reopen it to use the additional profile.

Yes. The Echelon community encourages involvement and facilitates sharing with friends. To learn how to add friends click here https://youtu.be/7Vnz4mmYk-o

Yes, just use your same login and password on any device (Android and iOS). You can also add up to 5 additional family members on each account.

YES, In order to connect FitBit and Strava, please go to https://youtu.be/ZDJm3H8_GRE and watch the video. After your ride you will see the results in your account. Sometimes in may take a few minutes for FitBitand Strava to display your results.

The app will open to the “featured” tab. At the bottom of the page there is an app tutorial that describes how to find everything in the app. It explains the Featured tab is where you will find the live rides, rides by length, classes in other languages, Virtual rides, Newest rides, Popular rides and tutorials.

The “Schedule” tab will show all the Live rides by date so you can set up your ride schedule in advance.

On Demand tab allows you to navigate classes, scenic rides and the extra mile. It also allows you to find classes by Instructor, length of class, type – Beginner Advanced Endurance Climb etc, and music

Yes, you can use our web login on any Smart TV. If you want to see your Smart Connect Bike stats on the Smart TV we recommend using an Apple TV or Screen Mirror for your TV. There are third party apps you can use as well like Mirror for Samsung TV and Video and TV Cast.

Yes!

EX3 Bike

Below is a great video explaining how to setup (installation) the bike.

https://www.youtube.com/watch?v=rP18-EiMhcc

The video is informative which allows anyone to be able to assemble this great product. Enjoy your ride.

1. Upon purchasing your Echelon United App Membership, you will be sent an email to from Echelon Fitness to "Activate Your Echelon Subscription".

2. Open the email and click the "Activate Your Plan" button.

3. Your will be taken to a web page to confirm a PASSWORD for your account. Once you select your PASSWORD, click "Confirm".

4. Your will be taken to a new web page to confirm your details, including your CREDIT CARD information, which will be used for ongoing Membership Payments and Renewals.

Here you can also UPDATE or EDIT some of your personal profile information.

Once you have added the information, SUBMIT it.

5. You will be taken to a new web page confirming "SUCCESS, your account has been updated!"

Now click "View Your Account". This will take you to a new web page with your Membership Information.

On this web page you can DOWNLOAD the Echelon Connect App to your Mobile or Tablet Device, using the Apple Store or Google Play links on the logos at the bottom of the page.

You can also SEARCH the Google Play and Apple App Stores for the Echelon Fit app.

NOTE: At this stage you will also now receive an email confirming your " Subscription is Activated"

You can now ACCESS the App.

8. Open the Echelon Fit App and click LOGIN.

IMPORTANT: Do NOT press SIGN UP.

Once you click LOGIN, enter your email address and PASSWORD you used to set your account.

CONGRATULATIONS! It's now time to experience your first Echelon Fit Class!

The Connect bike is belt driven with magnetic resistance.

If you are having problems with resistance or connecting to your device, then the control panel may be the issue. We can replace the control panel.

Connecting to Bluetooth 1st time:

1) Press the Echelon button on the bike console. It should beep and the light will flash.

2) Open the app on your device.

3) Tap MORE at the bottom right, then SELECT EQUIPMENT, then choose connect bike, a screen will ask you to connect.

4) Tap and a device list will appear.

5) Tap the "ECH" device (should be the only one listed) and your bike will beep and the light around the button will stop flashing indicating your bike is connected.

After you have done this during setup, in future, you can just select a class and tap on the red bar at the very top to connect.

If the above does not correct the tension issue. Try unplugging the adapter from bike and wall outlet and hold down the silver button for 30 seconds before plugging the wire back in. Then do the above steps again. When you plug the wires in, you should hear the bike beep, indicating proper connection.

If you continue to have issues, we need to replace the console.

Please contact customer service and we can help you identify which you have, White or Black, and we can replace it.

The App has a tutorial video that demonstrates all of the following:

Seat Height: The top of the seat should line up with your hip bone. Turn the adjustment knob to the left, pull out and adjust. Then rotate the knob completely to the right to secure.

Seat Depth: (fore/aft) Find a comfortable distance that you have a slight bend in your elbows when holding the handlebars. As a guideline, the distance between your seat and handlebars should be roughly the distance between your elbows and tips of your fingers.

Handlebar Height: This is purely based on what feels comfortable and natural to you. A beginner would generally prefer the handlebars higher and a more experienced rider would prefer them lower.

SAFETY: ALWAYS MAKE SURE YOUR ADJUSTMENTS ARE SECURE BEFORE RIDING. THE POP PIN SHOULD BE IN A HOLE AND THE KNOB TURNED TO THE RIGHT TO TIGHTEN

The Echelon Bike has a 9/16" ( pedal size 22.8cm/40.6cm)

Bike Weight: 105 lbs OR 47.6kgs

Frame: Welded Steel / Powder Coated

Fly Wheel: 33 lbs OR15kgs

Foot Print: 1.66 ft x 3.44 ft OR 50.5cm x 104.8cm

That depends on which side of our SPD compatible pedal you choose. If you choose to use the toe cage side, wear athletic shoes. We recommend as hard of a sole as possible. Never ride in open toed shoes, slippers, flip flops, or barefoot. If you choose to use our clip-in option on the reverse side of pedal, use SPD cleats on the bottom of your SPD compatible cycling shoe.

Yes, 300 (136 kg) pounds is the recommended weight limit. However we have many people up to 350 (158 kg) using the bike with no problems.

Height requirements:

- Originally 6'4" (193cm), however we now have riders up to 6'8'' (203cm) using the bike, and enjoying it. Many Professional sports players are some of our biggest fans.

- Originally 4'11 (149 cm), but we now have riders as tall as 4'5'' (134 cm) using the bike.

The Q-Factor is 204 mm for the Echelon Connect Bike.

The Q factor is the distance between the outside faces of the crank arms. Our Q factor is 204 mm.

First make sure the bike is turned on and the blue light is on the console.

Second start pedalling and turn the knob to the right. Every full turn will equate to 4 levels increased on the resistance. Eight turns will be about the highest level.

Turning back to the left should decrease the resistance.

Pedaling wakes up the bike. If you don't pedal to wake the bike, the resistance will not work.

If the above steps do not work, please contact support to replace your encoder wheel.

The serial number is on the back of the tablet stand. The Zero is a number (0) not a letter (o). This information is needed when signing up for a subscription, and we appreciate you referring to us when submitting a warranty.

Activate the tension by beginning to pedal. Once you have begun pedaling, slowly adjust tension by turning the knob clockwise to the appropriate level of intensity.

Yes, you cannot adjust the tension without the bike being plugged in.

No, you can adjust tension without the app. You will need to activate the tension by pedalling. Once you have begun to pedal, turn the knob to adjust. If you stop pedalling, your tension will decrease.

Troubleshooting

Many issues you may encounter in the app can be corrected by simply closing the app then restarting. We recommend this as a first step.

Press the home button (on your device) 2x – then swipe the screen to close. When you reopen the app you will get the “who’s riding today” screen if it properly restarted.

Make sure your Bluetooth is turned on. Press the Echelon button on the bike console. It should beep and the light will flash. Open the app on your device. If you tap "more" at the bottom right, then "select equipment", then choose connect bike, a screen will ask you to connect. Tap and a device list will appear. Tap the "ECH" device (should be the only one listed) and your bike will beep and the light around the button will stop flashing indicating your bike is connected. Go to https://youtu.be/TwWIL4CqJJk to review these steps.

Press the home button (on your device) 2x – then swipe the screen to close. When you reopen the app you will get the “who’s riding today” screen if it properly restarted.

We have arranged classes by both length and intensity of workout, so you can choose which classes best suit your fitness level. You can also filter classes by instructor and music type. Go at your own pace! The instructor is there to give you suggestions and guide your ride, but the workout is always yours.

While maintenance is not required for the Connect bike, as with any exercise equipment periodic cleaning and adjustments may need to be made.

The nuts on the wheel need a simple adjustment. Please see this video for correction instructions https://youtu.be/z_X51SFr988 . Caution - do not over tighten - follow the tightening instructions carefully.

Adjust the seat to one of 4 heights based on your height. Your legs should not reach for the pedals (this is too high), nor should your knees feel cramped (this is too low). Adjust to your comfort and what feels best for you.